Report a fault
Machine not responding or showing an error? Call us or write to us – with the location and the time. We’ll take care of the repair.
B2Help
Help at the machine
The machine didn’t dispense or is showing an error? Get in touch – around the clock. Just tell us the location and the time, so we know which machine you mean.
B3Overview
What happened?
Call us, send an email or use the form. Whatever you’re reporting, two things help us: the location and the time.
Get your money back
Paid but got nothing? Write to us by email or use the form – with the location, date and time, amount and payment method. We’ll transfer the money back to you.
Request a product
Missing something in the machine? Tell us what you’d like, and we’ll see what we can do.
B4Good to know
Paying, deposit, opening hours
Paying
Cash, card or phone.
Cash, debit card, credit card, Apple Pay and Google Pay – at all eight locations.
Deposit & recycling
Ready for the deposit.
Our vending machines are ready for the Austrian single-use deposit scheme. We comply with the Austrian deposit rules and take care of recycling.
Opening hours
24/7
All public locations are open around the clock, including Sundays and public holidays.
E5FAQ
Frequently asked questions
Not covered here? Call us, around the clock: +43 678 791 88 70. Or write to office@automatenmax.com.
How do I pay?
By cash, card or phone – that is, with cash, a debit card (Bankomat), a credit card, Apple Pay or Google Pay. This works at all eight locations. Find out more under Payment methods.
What if nothing comes out?
Give us a call – we’re available around the clock: +43 678 791 88 70. For a refund, email us at office@automatenmax.com or use the refund form – with the location, date and time, amount and payment method. We’ll transfer the money back to you.
What about the bottle deposit?
Our vending machines are ready for the Austrian single-use deposit scheme. We comply with the Austrian deposit rules and take care of recycling. More on our bottle deposit page.
How do I report a fault?
Call us, around the clock: +43 678 791 88 70. You can also use the fault report form or write to office@automatenmax.com. Tell us the location and the time – then we know which machine you mean.