Frequently asked questions
Answers for everyone who buys from our vending machines – and for everyone who would like to offer us a space.
At the machine
Paying, opening hours, faults, refunds, the deposit and our products. If something isn’t working: tell us the location and the time.
How can I pay at the machine?
With cash, a debit or credit card, or by phone with Apple Pay or Google Pay – at all eight locations. Find out more under Payment methods.
Is every location open around the clock?
Yes. All public locations are open 24/7, including Sundays and public holidays.
Where are your machines?
Open to the public at eight locations in Vienna and Lower Austria: Bruck an der Leitha, Eggenburg, Gars am Kamp, Klosterneuburg, Krems an der Donau and, in Vienna, Landstraße, Margareten and Simmering. You’ll find all the details under Locations.
The machine didn’t dispense anything – what now?
Give us a call – we’re available around the clock: +43 678 791 88 70. For a refund, email us at office@automatenmax.com or use the refund form – with the location, date and time, amount and payment method. We check your details and transfer the money back to you. And we take care of the repair.
How do I report a fault?
Call us, around the clock: +43 678 791 88 70. You can also use the fault report form or write to office@automatenmax.com. Tell us the location and the time – then we know which machine you mean.
What about the bottle deposit?
Our vending machines are ready for the Austrian single-use deposit scheme. We comply with the Austrian deposit rules and take care of recycling. More on our bottle deposit page.
What’s in the machines?
Soft drinks, energy drinks, water & iced tea, crisps & snacks and sweets – all five categories at all eight locations. Find out more under Products.
Can I request a product?
Yes. Use the product request form to tell us what you’re missing, and we’ll see what we can do. We can’t promise that the product will make it into the machine.
For your space
Can’t find your question? Call us on +43 678 791 88 70 or write to office@automatenmax.com.
Free, no-obligation site assessment · Reply within 24 h
What costs will I have?
There are no costs to you for the machine, installation, restocking or maintenance. Electricity is agreed individually for each location.
Who pays for the electricity?
We agree that individually for each location. The machine runs on a standard power socket (230 V).
What does my location need for a vending machine?
A standard power socket (230 V), about 1 × 1 m of floor space and access for restocking and maintenance. Outdoor installation is possible, too. We clarify everything else during the free, no-obligation site assessment.
How do I earn money as a location partner?
Through a share of sales or a fixed rent – depending on the location. We discuss the terms in person. You also receive regular performance reports.
How long does a contract run?
We agree the term individually. Notice is given in writing, three months before the end of the term.
What happens in case of vandalism or a defect?
We take care of maintenance and repairs – thanks to real-time monitoring, we spot faults ourselves. Damage, including vandalism, is covered by our insurance.
How do I keep track?
You receive regular reports on your machine’s performance. And your machine is monitored smartly, so we can see in real time when restocking or a service is due – around the clock.
Can I have a say in the product range?
We tailor the range to your location and discuss it with you during the consultation – choosing from soft drinks, energy drinks, water & iced tea, crisps & snacks and sweets.
How soon will the machine be in place?
Once the contract is signed, it takes 1–2 weeks until your machine is in place.
When will I get a reply to my enquiry?
We reply to enquiries made via the location check within 24 h. We then check the location, footfall and technical setup – free of charge and with no obligation.
Who will I be dealing with?
Directly with the founders. Your contact for site visits and advice is Sebastian. Find out more about us under Team.