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B2HelpRefund

Get your money back

Paid but got nothing? Write to us – with the location, date and time, amount and payment method. We’ll transfer the money back to you.

  1. 01
    Send us the details

    Via the form or by email to office@automatenmax.com.

    Location · date and time · amount · payment method
  2. 02
    We check

    We check your details and get back to you by email.

  3. 03
    Bank transfer

    We transfer the money back to you.

    Refund by bank transfer

Prefer to talk right away?

Form

Your request

Required field

Somewhere else? Choose “Another place” and tell us under “What happened?” below where the machine is.
When was it?
Roughly is fine.
Just the number – cents after a comma or point.
How did you pay?
We’ll write to you here about the bank transfer.

More in our privacy policy.

B3More help

Something else?

Go to the help centre
Report a fault Machine not responding or showing an error? Tell us where and when. Payment methods Cash, card or phone – how to pay at our machines. FAQ Paying, the deposit, opening hours – all the answers in one place.
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