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B2HelpReport a fault

Report a fault

A machine not responding or showing an error? Tell us where and when. We’ll take care of the repair.

Prefer to call? We’re available around the clock:

Paid but got nothing? There’s a separate refund form for that.

Form

Machine playing up?

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Somewhere else? Choose “Another place” and tell us in the description below where the machine is.
When did it happen?
Roughly is fine.
Contact (optional)
Only used if we have questions about your report.

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B3More help

Something else?

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Refund Paid but got nothing? We’ll transfer the money back to you. Payment methods Cash, card or phone – how to pay at our machines. FAQ Paying, the deposit, opening hours – all the answers in one place.
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